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Responsible Gambling

Responsible Gambling

Our pools are supposed to be fun sports prediction contests between the players so we urge all of you to play responsibly with stakes that you can afford. Our staff are trained to spot and support players that are having difficulties with their gambling so please do get in touch with us if you feel that you are having issues. If our staff do contact you to check that you are happy and in control of your play on the site, please do not be insulted as it is always possible that our checks, which are purely designed to help those that are having issues, have wrongly identified you. Just confirm that you are happy and in control as this will help us to support those that aren't.

We have set out below two tools that are available on the site to help support players that may be having issues:

 - self exclusion: you may self exclude from the site for any period from 6 months to 5 years+ (see below for further details)

 - setting limits: you may, at any time, set limits on your account (see below for further details)  

 

Under 18s

It is illegal for those aged under 18 to access our site and our pools and we have a zero tolerance attitude towards underage gambling. We employ software checks to verify the age of all users before they are able to deposit or to access the pools.

If we suspect that you are under 18, we will suspend your account pending an investigation and may require further evidence that you are 18 or over before re-activating your account.

If you access the site from a shared device that is accessed by under 18s, we would urge you to make use of web-filtering options to ensure that those under-age are not able to access the site from your device (for further information see our Responsible Gambling Policy).

 

Self exclusion

Should you need to take a break from gambling, we provide a 'self exclusion' facility which can be accessed through the ‘My Account’ button at the top of the page, or which can be set up manually by our Helpdesk upon request. Self exclusion means that your account will remain closed for a minimum period of 6 months and will not be reactivated under any circumstances during the exclusion period. We will not contact you at the end of your self-exclusion period so if you want to re-activate, you will need to contact us to do so.

If you do self-exclude, we recommend that you seek additional support and advice from a professional problem gambling support agency (such as www.gamcare.org.uk) during your self exclusion period. You are also advised to make use of the newly established National Self-Exclusion scheme, GAMSTOP, which allows you to self-exclude from all UK betting sites at the same time.

Setting Limits

If you would like to set limits on your account, which can be set on a daily, weekly or monthly basis, you can do so in the Account Management section of your account. Alternatively, contact the Helpdesk and we can do this for you. If you do set your own limits, we will require 24 hours notice to increase these limits should you request this in the future.

 

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